Rebuilding Skaletek’s Compliance Platform from the Ground Up to Improve Partner Onboarding and User Flow Clarity
Project: Full UX/UI Redesign of Skaletek's Compliance Platform
Goal: Reduce user drop-off, modernize interface, and meet current market expectations
Result: New scalable platform rolled out in phases, improved onboarding clarity and usability for internal and partner users
Role: Lead Product Designer
Timeline: 10 weeks
Team: Me (Design), PM, CTO, Engineers, Compliance Ops
01
The Problem
Skaletek’s existing compliance platform suffered from:
High user and partner drop-offs during onboarding
Outdated, non-responsive interface
UX patterns that didn’t align with how partners or internal teams actually work
This hindered user trust and delayed our ability to scale onboarding or demonstrate compliance readiness to enterprise clients.
02
My Role
I led the full redesign effort — from research and ideation to component-level execution and phased rollout. I worked closely with internal stakeholders, compliance teams, and engineering to ensure the solution was not only visually refreshed but strategically aligned with business needs.
03
Research & Discovery
This was one of the most complex products I’ve worked on, due to the niche nature of regulatory workflows. My research process included:
Deep stakeholder interviews (Ops, Engineering, Compliance) to understand user journeys and platform limitations
Studying 5+ competitive compliance platforms (e.g., Alloy, Persona, ComplyAdvantage)
Mapping partner onboarding friction and internal review bottlenecks
Hosting informal sessions with end users to understand gaps in the experience and content hierarchy
Insight: What we initially thought was just a UI issue was actually a flow design and information architecture issue that made key actions hard to discover.
04
Ideation & Flow Design
While the initial goal was just a visual update, I quickly identified deeper needs:
Introduced new partner onboarding flows that mirrored actual partner behavior
Consolidated compliance actions into task-based modules to reduce context switching
Designed new admin features for tiered user access and role-specific dashboards
I validated these changes through multiple whiteboard sessions with the CTO and design walkthroughs with the compliance team.
05
Design Execution
Built a robust, custom component library from scratch using tokens and variants for scalability
Established consistent layout patterns, improved typography (updated fonts and spacing), and added support for empty states and loading feedback
Delivered the redesign in phases to avoid interrupting day-to-day operations:
Phase 1: UI polish (fonts, spacing, navigation cleanup)
Phase 2: Modular component swaps
Phase 3: New partner onboarding and task management flows
All components were WCAG 2.1 compliant to ensure accessibility readiness for future regulatory requirements.
06
Impact & Results
Rolled out redesigned platform without disrupting operations
Improved partner onboarding clarity, based on internal feedback
Enabled engineering to work faster with reusable, documented components
⚠️ While business didn’t have analytics tools in place, stakeholders noted a significant drop in partner setup friction during demos and manual walkthroughs